Common Questions, Clear Answers
Common Qs about pelvic health, appointment expectations, what to bring, pricing, rebates, etc.
FAQ
No referral needed! You can book directly with us whether you’re managing period pain, pelvic floor issues, pregnancy, postpartum recovery, menopause, or just feeling like something’s not quite right. We’re here to support you, no matter where you’re at in your journey.
Not at all. Pelvic health issues can affect women at any stage — including teens, women who’ve never been pregnant, peri/menopausal women, and athletes. If something feels off or uncomfortable in your body, trust that it’s worth checking out.
Yes, we do. If you have extras cover for physiotherapy, you can claim your rebate on the spot using our HICAPS machine just bring your private health insurance card with you.
Yes — if your GP has given you a Chronic Disease Management Plan (formerly known as an EPC or care plan), you may be eligible for a Medicare rebate on up to 5 physiotherapy sessions per calendar year. Full payment is required at the time of your appointment. We’ll then process your rebate for you on the spot, so the Medicare portion goes back into your account.
Initial appointments are 60 minutes, giving us plenty of time to listen to your story, assess what’s going on, and begin your treatment. Follow-up appointments are either 30 or 45 minutes depending on your needs we’ll let you know what’s best for you.
Once you’ve booked, we’ll send you a confirmation email with all the details you need including a new patient form to fill out online. Wear comfortable clothing you can easily move around in.
Your first appointment is all about understanding you. We’ll chat through your concerns, do a thorough assessment, and start treatment that aligns with your goals. You’ll leave with a clear plan — and a sense that you’re finally being taken care of.
Absolutely. We understand that childcare isn’t always easy to organise — babies and little ones are always welcome in our space. We’ll do our best to keep your session running smoothly
Life happens — if you need to cancel or reschedule, just give us at least 24 hours’ notice so we can offer the spot to someone else. Late cancellations may incur a fee. We appreciate your understanding and support for small businesses like ours 💛
